Privacy & terms
Your data, in plain English.
Muster is built to earn trust. This page explains, in plain language, what we collect, how we look after it, and the rights you have. It's written to align with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Last updated 27 July 2026 · Muster Pty Ltd · founders@gotomuster.com.au
Who we are
Muster is operated by Muster Pty Ltd (“Muster”, “we”, “us”), an Australian company. This policy covers the Muster mobile apps, the website gotomuster.com.au, and the launch mailing list. You can reach us any time at founders@gotomuster.com.au.
What we collect
- Account details: your name, email and the tier you choose. Family members provide only what's needed to connect.
- Pay information you add: payslips and your signed contract, used to run the pay checker. This is your most sensitive data and we treat it that way.
- Certifications & roster: the tickets, qualifications and swing dates you record.
- Wellbeing data (optional): fatigue check-ins and notes, if you choose to use those tools.
- Technical data: basic device and usage information to keep the app secure and working, and (for the mailing list) the email you give us plus the time and network details of your request.
How we use it
We use your information to provide the features you ask for: checking your pay against your contract, reminding you before a cert lapses, sharing your roster with family you invite, and keeping you signed in and secure. We use aggregated, de-identified information to improve the product, and we may use your contact details to send service messages and, if you've opted in, launch and product updates. We don't use your data for any purpose you wouldn't reasonably expect.
Where your data lives
All storage, processing and AI inference happen in Australia (AWS Sydney, with disaster recovery in Melbourne). Your most sensitive data (payslips, contracts, and any health or wearable data) never leaves the country. Where we use AI to read a payslip, it runs on Australian infrastructure; your data is not sent to overseas model providers.
How it's protected
Data is encrypted in transit and at rest with AES-256, with additional field-level encryption on sensitive figures. Payslips sit in isolated storage. Access is limited to what's needed to run the service, and any wellbeing/medical vault is locked behind your device biometrics.
When we disclose it, and when we never do
We use a small number of service providers (for example, cloud hosting and payments) strictly to run Muster, under contract and, for your core data, onshore. Beyond that:
- We don't sell your data.
- We don't share it with third parties for their own purposes, including for academic research.
- We don't share anything with your employer without your explicit, individual consent.
- We never send email from your account. You always send it yourself.
- We don't auto-save anything found in a connected inbox. You confirm every item.
The only exception is where we're required by Australian law to disclose information (for example, a valid court order). We'd limit any such disclosure to exactly what's required.
Your rights & control
Under the APPs you can ask to access or correct your personal information at any time. In the app you can also export all your account data (JSON and CSV), delete your wellbeing data in one tap, and connect or disconnect a mailbox with a full audit log. Family connections can be paused or ended by either party in one tap, with no silent revocation. To make a request or a complaint, email founders@gotomuster.com.au. We aim to respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.
How long we keep it
We keep your information for as long as your account is active and as long as we need it to provide the service or meet a legal obligation. If you cancel a paid plan you drop to Free and keep your account and data; if you delete your account, we delete your personal data (except anything we're legally required to retain), and mailing-list addresses are removed on unsubscribe.
Cookies & analytics
This website keeps things light: it doesn't set advertising or tracking cookies. If you join the launch list, we record your email and basic technical details of that request so we can contact you at launch. If we add privacy-respecting analytics later, we'll update this page first.
Wellbeing data
Fatigue scores, check-ins and any notes are private to you. They're never shared with family, crew, employers, advertisers or researchers, and never used to trigger an alert to anyone. Muster is not a crisis or clinical service. It signposts to Lifeline, MATES in Mining, Beyond Blue and others, and never replaces them.
Children
Muster's family and crew connections are for people aged 18 and over at launch. We don't knowingly collect data from anyone under 18.
Changes to this policy
If we change how we handle your data, we'll update this page and, where the change is significant, tell you in the app or by email.
Terms of use
By using Muster you agree to these terms. They're written plainly; where a word has a specific legal meaning, that meaning applies.
What Muster is
Muster provides information and record-keeping tools for FIFO and shift workers. It doesn't give financial, tax or legal advice. The tax feature is an AI Tax Lookup. It surfaces general information; it is not a registered tax agent service. For personal tax advice, find a registered agent via the Tax Practitioners Board (tpb.gov.au) or the ATO (13 28 61). The expense tools are for your own record-keeping, not tax advice.
The pay checker
The pay checker compares your payslip to your contract, with the relevant Award as a floor, and flags apparent discrepancies for you to raise. It doesn't determine your legal entitlements, and finding a discrepancy depends entirely on your own pay, and we don't promise you'll find money. We stand behind the checker's accuracy and, consistent with the Australian Consumer Law, we don't attempt to disclaim the consumer guarantees that apply to it.
Plans, trials & refunds
A Free account needs no card. The 7-day Pro/Elite trial is opt-out; a card is captured only when you start it, and we show “free for 7 days, then $X on [date] unless you cancel” before you enter your card. Cancel in one tap, in the same channel you signed up, and you drop to Free with your account and data kept. There's a 14-day, no-questions refund on your first charge. Partner and family sharing is free on every plan, forever. Prices are in AUD.
Using Muster fairly
Please use Muster lawfully and don't misuse it: no attempting to break its security, upload another person's payslip without authority, or disrupt the service for others.
Wellbeing
Muster's wellbeing resources are free and always reachable, but Muster is not a crisis or clinical service. If life is in danger, call 000. In distress, call Lifeline on 13 11 14.
Liability & law
Nothing in these terms excludes rights you have under the Australian Consumer Law, which can't be excluded. Subject to that, Muster is provided on a reasonable-care basis and we aren't liable for loss outside our reasonable control. These terms are governed by the laws of Western Australia and the Commonwealth of Australia.